Protect your money and services by ensuring you only action real emails from LiveTeam.
We ask all customers to be vigilant and complete some simple checks on all emails claiming to be from LiveTeam.
You can do two essential things to ensure that the email is valid.
- The email came from liveteam@cogbranding.com.au.
- Check that the URL is correct when visiting LiveTeam (https://liveteam.cogbranding.com.au/support/login)
Confirming you are in LiveTeam
When logging into VIPControl, you should only the following in the address bar – https://liveteam.cogbranding.com.au/support/login. This is the only URL that allows you to log into your LiveTeam account. If your browser’s address bar has any other URL, you should consider this a scam, and you should leave the site immediately.
Verifying your services within VIPControl
Scammers do not know what services are within your LiveTeam account.
Legitimate emails from LiveTeam will direct you to log into the LiveTeam dashboard, and you will see all your services, not just a credit card screen.